Role library

Templates, tuned for the role.

74 roles, each with its own competencies, tone, and example phrasing. Pick a role and the AI drafts a review that actually sounds like it was written for that job — not generic ChatGPT output.

Sales / CS

11 roles

Sales Development Rep (SDR / BDR)

outbound activity discipline (volume + cadence) · qualified meeting / SQL volume vs quota · message personalization and prospect research

Account Executive

quota attainment with healthy deal mix · pipeline coverage discipline · deal qualification (MEDDIC / BANT / similar)

Account Executive — Enterprise

complex deal navigation (multi-stakeholder, 6-18 month cycles) · C-suite engagement and executive sponsorship · deal qualification (MEDDIC / MEDDPICC) at depth

Sales Manager

team quota attainment and individual rep performance · pipeline inspection and forecast quality across the team · rep coaching and development

Customer Success Manager

net revenue retention (NRR) and gross retention · expansion identification and partnership with sales · customer health-score management

Customer Support Representative

first-response time and SLA adherence · first-contact resolution rate · ticket quality (documentation, root-cause clarity)

Support / Service Manager

team SLA performance and queue health · rep coaching and tier-progression development · hiring, ramping, and rep retention

Account Manager

renewal rate and retention on assigned book · expansion / upsell into existing accounts · customer relationship depth (executive + operational)

Sales Operations Analyst

CRM data hygiene and pipeline integrity · forecast modelling and accuracy · territory and quota planning support

Inside Sales Representative

outbound and inbound call discipline · qualification and discovery via phone / web meeting · quota attainment on shorter-cycle deals

Customer Service Representative

inbound call and email handling · complaint resolution and de-escalation · product and policy knowledge

Operations

15 roles

Operations Manager

process design and operational efficiency · vendor and supplier management · team leadership and people development

Office Manager

facilities and office operations · vendor and supplier coordination · event and meeting logistics

Executive Assistant

executive calendar and travel management · meeting preparation and follow-through · confidentiality and discretion

Project Manager

scope, schedule, and budget management · risk identification and mitigation (RAID discipline) · stakeholder communication and steering management

Program / Senior Project Manager

multi-project program planning and orchestration · interdependency and resource management · executive-level stakeholder management

Warehouse / Logistics Supervisor

throughput and productivity per shift · safety record and OSHA compliance · inventory accuracy and cycle-count discipline

Production / Manufacturing Supervisor

production output and OEE (Overall Equipment Effectiveness) · safety record and PPE compliance · quality / first-pass yield

General Manager (Single-Location)

P&L ownership (revenue and margin) · team leadership and development · customer experience and retention

Administrative Assistant / Administration Officer

scheduling and calendar coordination · document and records management · internal communications and follow-through

Receptionist / Front Desk Officer

visitor and caller management · switchboard and routing discipline · appointment scheduling

Operations Coordinator

process documentation and SOP maintenance · cross-team scheduling and logistics · vendor coordination

Business Analyst

requirements gathering and elicitation · process mapping (as-is / to-be) · stakeholder facilitation across functions

Procurement / Purchasing Officer

supplier sourcing and qualification · contract negotiation and renewal · purchase-order management

Intern

learning velocity · task ownership and reliability · professionalism and communication

Quality Manager (Operations)

quality management system (QMS) ownership · internal and external audit preparation · supplier-quality oversight

Software

8 roles

Software Engineer — Junior

ramp velocity and learning curve · code quality on bounded tasks · PR readiness and feedback incorporation

Software Engineer — Mid-level

shipping production code at steady cadence · code review quality (giving and receiving) · design-doc rigor on non-trivial work

Software Engineer — Senior

system-design ownership at the service / platform level · technical leadership across multi-engineer projects · design-doc authoring that shapes team direction

Engineering Manager

team velocity and delivery commitments · 1:1 cadence and engineer development · hiring and ramping of engineers

QA / Test Engineer

test-coverage strategy and prioritisation · test automation (E2E, integration, unit support) · exploratory testing and edge-case discovery

DevOps / Site Reliability Engineer

service reliability (SLO ownership, error-budget management) · incident response and post-mortem rigor · infrastructure as code (Terraform, Pulumi, etc.)

IT Support Specialist

ticket-handling volume and SLA adherence · first-contact resolution on common issues · device / endpoint management (laptops, phones, MDM)

Data Analyst

SQL fluency and data-modelling judgement · dashboard and reporting craft · ad-hoc analysis with clear business framing

People / Finance / Legal

11 roles

HR Generalist

employee relations (intake, investigation, documentation) · compliance (FLSA, ADA, FMLA, EEO, state-specific) · benefits administration

Recruiter / Talent Acquisition

time-to-fill on assigned requisitions · candidate-pipeline quality and diversity · sourcing depth (passive, active, referral)

HR Business Partner

executive partnership and organisational consulting · talent strategy for the supported function · complex employee-relations and investigation leadership

Staff Accountant

month-end close tasks (accruals, journal entries, reconciliations) · account reconciliation accuracy · AP / AR transaction processing

Controller

GAAP / IFRS technical accounting · month-end and year-end close ownership · external audit leadership

Bookkeeper

AP / AR transaction entry accuracy · bank and credit-card reconciliation · expense categorisation

Paralegal / Legal Operations Specialist

contract intake, review, and tracking · matter management and legal-hold administration · litigation support (discovery, document review)

Compliance Officer

regulatory monitoring and interpretation · policy development and rollout · compliance training delivery

Senior Accountant

month-end close ownership and team coordination · financial reporting and variance analysis · journal-entry review for staff accountants

Payroll Specialist

payroll processing accuracy (timely and error-free) · multi-state tax and wage compliance · benefits and deductions administration

Training & Development Specialist

training-needs analysis · curriculum design and instructional craft · facilitation and delivery

Marketing / Design

7 roles

Marketing Manager

campaign delivery and integrated planning · channel mix management (paid, organic, content, lifecycle) · creative brief quality and agency / partner management

Content Marketer / Writer

long-form writing (blog, white-paper, case study) · SEO research and keyword strategy · editorial voice and brand-tone fidelity

Demand Generation Specialist

paid campaign management (search, social, display) · lead-gen funnel optimisation · marketing-automation workflows (HubSpot, Marketo, Pardot)

Graphic / Visual Designer

visual craft (typography, layout, colour, hierarchy) · brand-system fidelity · campaign and asset production cadence

Product / UX Designer

problem framing and design judgement · visual craft (typography, hierarchy, motion) · interaction design and prototyping

Communications Manager

internal communications strategy · executive communications and ghost-writing · public relations and media handling

Events Manager / Coordinator

event planning and budgeting · venue and vendor management · attendee experience design

Healthcare

5 roles

Medical Assistant

rooming patients efficiently and accurately · vitals taking and documentation · EHR data entry hygiene

Registered Nurse — Clinic / Outpatient

clinical judgement and triage calibration · panel-level chronic-disease management · patient education and teach-back technique

Dental Hygienist

prophylaxis and periodontal therapy · intraoral and radiographic assessment · patient education on oral hygiene

Medical / Dental Practice Manager

practice P&L and revenue cycle · team leadership and staff development · payer / insurance contract management

Medical Billing & Coding Specialist

CPT / ICD-10 coding accuracy · claim submission and clearinghouse follow-through · denial management and appeals

Insurance

6 roles

Insurance Agent / Producer

new business production · cross-sell and account rounding · retention and renewal management

Insurance Underwriter

risk assessment and pricing · submission triage and quote turnaround · loss-ratio and portfolio discipline

Claims Adjuster

claim investigation and documentation · coverage analysis and determination · reserving accuracy

Insurance Account Manager

account retention and renewal management · service-team coordination · mid-term endorsements and policy changes

Insurance Customer Service Representative

policy servicing accuracy · endorsement and certificate processing · billing inquiry resolution

Insurance Operations Manager

agency operations and workflow design · agency-management-system administration · compliance and licensing oversight

Education

3 roles

K-12 Teacher (Independent / Private School)

student-progress outcomes (assessment, sublevel progression) · lesson planning and curriculum delivery · classroom culture and behaviour management

School Administrator / Department Head

teaching-team development and performance management · curriculum oversight and assessment moderation · student-outcomes accountability across the department / school

Instructional Designer / Trainer

curriculum design (corporate L&D or academic) · learner-needs analysis and persona development · instructional craft (ADDIE, SAM, backward design)

Retail / Hospitality

8 roles

Retail Store Manager

comp sales performance vs district average · labour cost as percent of revenue · shrink and inventory accuracy

Assistant Store Manager / Keyholder

shift leadership and floor management · opening / closing procedures and cash management · associate coaching and shift-level performance

Restaurant General Manager

comp sales and revenue performance · food and labour cost control · team retention and development

Shift Supervisor (Hospitality / QSR)

shift leadership and floor management · speed of service / drive-thru times · team coaching and shift-level performance

Field Service Technician (HVAC / Plumbing / Electrical)

first-time fix rate · customer communication and professionalism on-site · safety and code compliance

Field Service / Trades Supervisor

crew productivity (billable hours, utilisation) · job profitability (revenue minus material and labour) · safety record and incident rate

Maintenance Technician (Facilities)

preventive-maintenance discipline · repair response time and SLA adherence · equipment troubleshooting across systems (HVAC, electrical, plumbing)

Driver / Delivery Driver

route efficiency and on-time delivery · vehicle safety and DOT compliance · vehicle maintenance and pre-trip discipline

Don’t see your role?

The general fallback handles any role we haven’t tuned yet — and we add roles based on what customers actually need. Get in touch and we’ll prioritize.

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